Conflict Resolution Trainings

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Understanding Conflict Training
Offered quarterly, this workshop focuses on communication and conflict resolution skills applicable to home, community, and work. Participants will learn to listen actively and assert your needs, understand your response to conflict, and to communicate effectively in high-stress situations.
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Next workshops:
August 21 & 28, 5:00 to 8:00 pm
December 12 & 19, 2:00 to 8:00 pm
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Course Fee: $95
Course Instructor: Mary Dumas, Dumas & Associates, Inc. known for designing employee, stakeholder and community engagement programs that create impact and legacy. President, Mary Dumas, is an independent conflict dispute resolution professional with over two decades of experience serving clients across the U.S.  She works with private organizations, governments, tribes, public agencies, faith communities, nonprofits and research institutes of all sizes. Mary is adept at  translating technical information and regulatory mandates into accessible, collaborative processes (advisory, negotiated or rule-making) and actionable plans. As an advanced mediator, facilitator and trainer she serves Washington State dispute resolution centers, court programs and private clients. Mary has completed certification in advanced commercial mediation (Continuing Legal Education Society of British Columbia, Canada, 1995), resolving land disputes (Lincoln Institute of Land Policy, 2009) and transboundary water disputes (World Water Diplomacy, Tufts University, 2011). She is a contributing member of the Environment & Public Policy Section of the Association for Conflict Resolution and the National Coalition for Dialogue & Deliberation. Mary lives in rural Washington where she serves on the Bellingham-Whatcom County Commission Against Domestic Violence and guest lectures on collaborative principles and real-world applications at the University of Washington Program on the Environment, Western Washington University and community leadership programs.

I learned practical, valuable strategies and concepts for living with and being productive in conflicts. The class was helpful, and easy to understand.

Workplace & Custom Professional Training
Conflict is a normal and natural part of everyday life – including within the workplace. Learning how to transform destructive conflict into productive dialogue and resolution takes practice and intentionality. Developing an awareness of unhealthy conflict patterns allows us to make the shifts and changes necessary to begin using more effective strategies. One of the most useful approaches to conflict begins by first building our own awareness and skills. Our custom Conflict Resolution Education trainings explore conflict strategies, interests and positions, and techniques for approaching conflict effectively.
We'll work with you to design workshops to meet your needs!
Businesses and organizations utilize our customized trainings to enhance their employees' communication and conflict resolution skills, increasing efficiency and morale in the workplace.
Call (360)-676-0122 or email wdrc@whatcomdrc.org to get started!

Understanding the different conflict styles helps me to see and prepare for the strategies I should avoid and utilize with certain individuals to best address that specific relationship.
— Local Human Resources Manager