A training series for past participants of conflict training programs, Tools for Tough Conversations provides practical tips on applying conflict de-escalation and communication skills at home, work or in the community. Each supportive learning session is designed to refresh you on key conflict awareness and assertiveness skills and provides ample practice time using scenarios, worksheets and group learning activities, all with the help of trained mediators & facilitators. 

In order to register for a Tools for Tough Conversations workshop, you must first have taken one or more of the following prerequisites offered by the WDRC and its partners*:  
Understanding ConflictProfessional Mediation TrainingCivility in Our Democracy, or Leadership Whatcom

Stay tuned for the 2019 Workshop dates

*Equivalent courses have included: teaching certifications covering introductory-level instruction in human physiology of stress and basic conflict de-escalation skills. All interested eligible to engage. If you have not taken a pre-requisite course, you may be able to volunteer. Contact Britt at 360-676-0122  or training@whatcomdrc.org

Course Instructor: Mary Dumas-President Dumas & Associates, is known for designing employee, stakeholder and community engagement programs that create impact and legacy. President, Mary Dumas, is an independent conflict dispute resolution professional with over two decades of experience serving clients across the U.S.  She works with private organizations, governments, tribes, public agencies, faith communities, nonprofits and research institutes of all sizes.Mary is adept at  translating technical information and regulatory mandates into accessible, collaborative processes (advisory, negotiated or rule-making) and actionable plans. As an advanced mediator, facilitator and trainer she serves Washington State dispute resolution centers, court programs and private clients. Mary has completed certification in advanced commercial mediation (Continuing Legal Education Society of British Columbia, Canada, 1995), resolving land disputes (Lincoln Institute of Land Policy, 2009) and transboundary water disputes (World Water Diplomacy, Tufts University, 2011). She is a contributing member of the Environment & Public Policy Section of the Association for Conflict Resolution and the National Coalition for Dialogue & Deliberation. Mary lives in rural Washington where she serves on the Bellingham-Whatcom County Commission Against Domestic Violence and guest lectures on collaborative principles and real-world applications at the University of Washington Program on the Environment, Western Washington University and community leadership programs.