A course on communication and conflict resolution skills applicable to home, community, and work.

Conflict coaching small.jpg
I learned practical, valuable strategies and concepts for living with and being productive in conflicts. The class was helpful, and easy to understand.
— Understanding Conflict Workshop Participant

Learning objectives:
• Listen actively and assert your needs
• Understand your response to conflict
• Communicate effectively in high-stress situations 

 Understanding Conflict Workshops Offered Quarterly - 2019 Workshop Dates:

April 17 & 24 from 2:00 to 5:00 PM
August 21 & 28 from 5:00 to 8:00 PM
December 12 & 19 from 2:00 to 5:00 PM

$95 fee. Workshops are held at the Whatcom Dispute Resolution Center

Download flyer with 2019 Understanding Conflict Workshop Dates here.

Interested in taking this class for professional development? Download information to send to your supervisor here. 

Or contact the Program Coordinator at 360-676-0122  or training@whatcomdrc.org to register

Instructor - Mary Dumas, Dumas & Associates, Inc. known for designing employee, stakeholder and community engagement programs that create impact and legacy. President, Mary Dumas, is an independent conflict dispute resolution professional with over two decades of experience serving clients across the U.S.  She works with private organizations, governments, tribes, public agencies, faith communities, nonprofits and research institutes of all sizes. Mary is adept at  translating technical information and regulatory mandates into accessible, collaborative processes (advisory, negotiated or rule-making) and actionable plans. As an advanced mediator, facilitator and trainer she serves Washington State dispute resolution centers, court programs and private clients. Mary has completed certification in advanced commercial mediation (Continuing Legal Education Society of British Columbia, Canada, 1995), resolving land disputes (Lincoln Institute of Land Policy, 2009) and transboundary water disputes (World Water Diplomacy, Tufts University, 2011). She is a contributing member of the Environment & Public Policy Section of the Association for Conflict Resolution and the National Coalition for Dialogue & Deliberation. Mary lives in rural Washington where she serves on the Bellingham-Whatcom County Commission Against Domestic Violence and guest lectures on collaborative principles and real-world applications at the University of Washington Program on the Environment, Western Washington University and community leadership programs.