About the Training

This six-hour training is offered multiple times a year and focuses on communication and conflict resolution skills applicable to home, community, and work. Participants learn to understand their responses to conflict, actively listen and assert their needs, and communicate effectively in high-stress situations.

The September 2025 training is full! Complete the registration form to join the September waitlist or join the interest list for future trainings.

Upcoming Training Dates

  • September 22 and 29, 5:00-8:00 pm (register by September 12)

Location: Virtual on Zoom

Training Fee: $125 per person; financial assistance may be available

Group Discount: Register a group of 3 or more to qualify for a 10% discount

Cancellation Policy: Cancellations made more than 4 weeks in advance of the first session are eligible for a full refund. Cancellations made within 4 weeks of the first session will not be eligible for a refund, but may be eligible to transfer registration to a future training.

 

Course Instructor: Mary Dumas, President of Dumas & Associates, ​is a mediator, facilitator, and trainer in conflict resolution, organizational trauma, and resilience.​ Mary​ is known for designing inclusive engagement programs for workplaces, institutions, and​ communities. She brings over three decades of experience serving clients across​ the​ U.S. and Washington State dispute resolution centers. Mary is adept at translating​ technical information and regulatory mandates into accessible, collaborative​ processes​ (advisory, negotiated, or rule-making) and actionable plans. She is an advanced​ conflict​ resolution practitioner and holds certificates in commercial mediation, resolving​ land and transboundary water disputes. Mary serves on the Leadership Council for the​ Environment & Public Policy Section of the Association for Conflict Resolution​ (2018-present), which co-administers the National Roster of Environmental Conflict​ Resolution​ Professionals.

I learned practical, valuable strategies and concepts for living with and being productive in conflicts. The class was helpful and easy to understand.
— Understanding Conflict Participant